Table of Contents
- Act Quickly When Your Non-Alcoholic Drinks Arrive Damaged
- How to Photograph Damaged Delivery Evidence
- What to Do With Leaking Drinks Cans and Bottles
- Frequently Asked Questions
Last Updated: October 10, 2026
Act Quickly When Your Non-Alcoholic Drinks Arrive Damaged
When alcohol-free beer, non-alcoholic wine, or 0% drinks arrive damaged, act fast. Speed is everything. Document the damage immediately so we can resolve it quickly.
Don't open damaged bottles or cans beyond photographing them, don't move packaging unnecessarily, and don't wait, contact us immediately with clear evidence.
Photograph everything (packaging, bottles, spillage), keep the original packaging, email us with photos and your order number, and tell us what you need (replacement, refund, or store credit).
How to Photograph Damaged Delivery Evidence
Photograph damage clearly using natural light and multiple angles to avoid guesswork.
Photograph the damaged bottle or can from at least two angles. Show the dent, crack, leak, or label damage in sharp focus. Include the product name and any visible details that prove what you ordered.
Photograph the box or packaging too. If liquid has leaked inside, capture that. If the box itself is crushed or torn, get a photo of that as well.
When you email us, include:
- Your order number
- Photos of the damaged product
- Photos of the packaging
- A brief note describing what happened (e.g., "bottle arrived with a large dent and is leaking")
Clear, well-lit photographs make all the difference. They help us process your claim quickly and get you a replacement or refund without back-and-forth emails.
What to Do With Leaking Drinks Cans and Bottles
If your non-alcoholic drinks arrive damaged and have leaked inside the box, the liquid may have damaged other items. Check everything before you report it.
For leaking cans or bottles, photograph the damage before you touch anything else. Show the hole, crack, or puncture clearly. If the product has spilled inside the box, photograph that too.
Don't try to salvage a leaking bottle. It's not safe to drink from a damaged container, and it won't help your claim. Instead, keep it as evidence and photograph it in place.
Once you've documented everything, contact us with your photos and order details. We'll arrange a replacement or refund. If other items in your box were damaged by the spill, let us know - we may be able to help with those too.
For trade customers - bar managers, restaurant owners, and hospitality businesses - damaged deliveries are handled the same way. Contact us about your account and we'll prioritise your replacement order.
Frequently Asked Questions
What should I do immediately if my non-alcoholic drinks arrive damaged?
Stop handling the package and photograph the damage straightaway, before moving any bottles or cans. Take clear photos of the packaging exterior, any spills, and the damaged items themselves. Keep the original packaging and all contents. Then contact the retailer with your order number and photos within 24 hours. Acting quickly protects your right to a replacement or refund.
Can I ask for a replacement if my alcohol-free beer or non-alcoholic wine arrives broken?
Yes. Most retailers, including Alcohol Free Drinks Company, will replace damaged items when you provide photographic evidence and your order details. Contact customer service with your photos and order number to begin the process.
What evidence should I provide when reporting damaged goods?
Photograph the damaged packaging, the spill or breakage, and the affected bottles or cans from multiple angles. Include your order number, purchase date, and a brief description of what arrive damaged. Clear, well-lit photos taken immediately upon delivery are the strongest evidence and speed up the resolution process significantly.
Damaged alcohol-free drinks or 0% drinks are frustrating, but they're fixable. Document the damage quickly with clear photographs, send them to us with your order number, and we'll sort it. Most replacements ship within a few working days. If you're a trade customer needing fast resolution, reach out directly - we know how important stock is to your bar or restaurant.
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